BPES is a trusted distributor for some of the most respected names in the Biopharma and biotechnology sectors. Our purpose is to connect our customers with market-leading technologies.

Service at the Core of Our Success

Being a small cog in the enormous machine of a fast-moving industry certainly comes with its challenges. But we believe we meet them with a straightforward approach: good service. That service has led to partnerships that span decades, built on trust, performance, and shared success.

A Responsibility to Both Customers and Suppliers

We’re very clear about our responsibility: to provide first-class service not only to our customers but also to our supply partners. Our customers place a great deal of trust in us, and we’re both respectful and grateful for that trust.

We work hard to offer a personal, human touch - whether it’s through direct contact or via our online chat function, which is a real person! In fact, measuring our response times and customer outcomes forms a key part of our internal quality system.

Investing in Infrastructure and People

Behind the scenes, we’ve invested in the infrastructure needed to deliver the service levels our customers expect. This includes:

• A robust ticketing system
• A powerful CRM platform
• Comprehensive training in:
  • Cybersecurity
  • Health and Safety
  • Product knowledge
  • Internal processes

Supporting Our Supply Partners

We are also acutely aware that we have to provide our partner suppliers with an excellent route to the UK market – they put their trust in us and we take that responsibility seriously.

But it’s not just about selling. We see ourselves as an extension of our partners, acting as their eyes and ears on the ground, feeding back to them on the market and competitors. This is critical for them to be able to develop new products and position themselves effectively.

30 Years of Trust, Growth, and Optimism

We are entering our 30th year with a lot of optimism. I couldn’t be more proud of the team and the relationships we have built with both our customers and suppliers.

There have been bumps on the way, but we’re stronger than ever and determined to keep providing that same level of good service that has defined us from the start.